In Great Britain, HP Customer Support Telephone: 02 In USA/Canada telephone contact the Service customer support center at 1-85 or for assistance. Just go ahead and call HP for direct input about your problem. If you call, it won't be "a waste of time " I've seen where others have gotten success on cartridges. The purpose of that is to establish a case and then you call. I see what happens if you try the on-line contact. A couple that I recently bought say May, 2019. Do you have the box, on it, does it say "Warranty Ends" and the date is stamped. You purchased it more than a year ago, do you see whether or not if the warranty is still in effect. Did you purchase at a local retailer, would they make good on it? Is the damaged one HP Original Ink? If not your are out-of-luck. Easy for me to say, but you could just accept your loss and move on. Have you gone ahead and purchased another replacement so you can print. I see what you mean about the condition seen photo of the cartridge.
To all those with bad cartridges, take them back to the store where you bought them, you'll probably have much better luck.
LOL, what a great service! Anyway, it's nice that you guys try to help, but I saw too many posts where people called the actual support number and got the runaround. After posting here, I received several scam emails with bogus phone numbers. I would have been more than happy to return it to HP so they could see the defective problem, but I couldn't even get a straight answer. I could have accepted my loss and moved on but why should I? I bought a product that is supposed to work and it doesn't, and it's not cheap. I don't buy anything but HP Original Ink. I wouldn't hesitate to buy anything at Best Buy in the future. They took it back, and also took the unopened color cartridge and gave me a new pack with no hassles. That makes sense why I would still have not opened them a year later. They could see on their records that I bought a printer that came with installed cartridges, but I also purchased a pack of extra cartridges. They were more than great about it and also acknowledged the problem seen in the photo.
I orginally purchased the cartridge at Best Buy online, so I decided to take it to the store directly where I could actually talk to a real person.
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